hg333 Privacy Policy — How We Handle Your Data

hg333 ("hg333", "we", "us", or "the Operator") is committed to protecting the privacy and personal data of all users of the hg333 platform ("the Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect information about you when you register for or use the Platform, including our website at https://hg333.pro and all associated services.

By registering for and using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform. This Policy should be read alongside our Terms & Conditions, which govern your overall use of hg333.

hg333 collects personal data from you in several ways, depending on how you interact with the Platform. The categories of information we collect, how we collect them, and the purposes for which they are used are set out in the table below:

hg333 uses the personal data we collect only for legitimate and necessary purposes. We do not engage in profiling for advertising on behalf of third parties, and we do not sell your information. The primary purposes for which we use your data include:

• Creating and managing your hg333 account, verifying your identity and age, and ensuring eligibility to use the Platform in accordance with our Terms & Conditions.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and other supported payment methods, and maintaining accurate transaction records.
• Providing customer support, responding to enquiries, and resolving disputes or complaints raised through our support channels.
• Complying with applicable legal obligations, including anti-money laundering (AML) requirements, counter-terrorism financing (CTF) obligations, and any lawful requests from competent regulatory or law enforcement authorities.
• Monitoring gameplay and account activity to detect and prevent fraud, cheating, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Sending you important account-related communications such as security alerts, deposit confirmations, withdrawal notifications, and updates to our Terms or this Privacy Policy. We may also send promotional communications where you have consented to receive them.

hg333 processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely on are:

• Contractual necessity — processing that is necessary to perform our contract with you as a registered user of the Platform, including account management, payment processing, and customer support.
• Legal obligation — processing that is necessary for hg333 to comply with applicable laws and regulations, including AML/CTF obligations and responding to lawful requests from authorities.
• Legitimate interests — processing carried out for hg333's legitimate business interests, such as fraud detection, platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent — where you have explicitly given us consent to use your data for a specific purpose, such as receiving promotional emails or marketing messages. You may withdraw your consent at any time by contacting our support team.

hg333 does not sell or rent your personal data to third parties. We may share your information with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks such as Visa and Mastercard, solely for the purpose of processing your deposit and withdrawal transactions.
• Game and technology providers — including third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive technical session data to facilitate gameplay.
• Identity and fraud verification services — third-party Know Your Customer (KYC) and fraud prevention service providers who assist us in verifying the identity and eligibility of registered users.
• Regulatory and law enforcement authorities — where we are required by applicable law, court order, or a competent authority to disclose your personal data. In all such cases, hg333 will only disclose the minimum information necessary to comply with the relevant legal requirement.

All third parties with whom hg333 shares personal data are required to handle that data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. hg333 does not authorise any third party to use your data for their own independent marketing or commercial purposes.

hg333 does not store complete bKash, Nagad, Rocket, or bank account credentials on our own servers. Payment transactions are processed through secure, encrypted connections directly with the relevant payment service providers. Where partial payment identifiers (such as the last four digits of a wallet number) are retained for transaction history and dispute resolution purposes, these are stored in encrypted form.

All financial transaction data is retained in accordance with applicable financial record-keeping obligations. hg333 maintains detailed transaction logs for a minimum of five years following the date of the transaction. This retention period supports our AML/CTF compliance obligations and enables us to investigate disputes and respond to regulatory enquiries.

hg333 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply vary depending on the category of data and the purpose for which it is held. As a general guide: active account data is retained for the duration of your account's active status; account closure data (identity and transaction records) is retained for a minimum of five years from the date of account closure in order to meet our legal and regulatory obligations; and communications data (support tickets, emails) is retained for a minimum of two years.

When your personal data is no longer required, hg333 will take reasonable steps to securely delete or anonymise it so that it can no longer be linked back to you as an individual. Anonymised or aggregated data that cannot identify you personally may be retained for statistical or analytical purposes without time restriction.

hg333 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device by your browser when you visit our website. We use three types of cookies:

• Essential cookies — strictly necessary for the Platform to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking the Platform's functionality.
• Performance and analytics cookies — used to understand how users interact with the Platform, including which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is collected in aggregated, anonymised form and is used solely to improve the Platform's performance and user experience.
• Functional cookies — used to remember your preferences and personalise your experience on the Platform, such as your preferred language setting or game lobby layout. Disabling these cookies may result in a less personalised experience but will not prevent you from accessing the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of the Platform. hg333 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of displaying targeted advertisements.

hg333 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers; encryption of sensitive data at rest within our databases; restricted access controls ensuring that only authorised personnel can access personal data on a need-to-know basis; and regular security audits and vulnerability assessments of our Platform infrastructure.

Despite these measures, no method of electronic transmission or data storage is completely secure, and hg333 cannot guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, hg333 will notify affected users as required by applicable law and will take immediate steps to contain and remediate the breach.

As a user of the hg333 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable time period:

• Right of access — you have the right to request a copy of the personal data hg333 holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification — you have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure — in certain circumstances, you have the right to request that hg333 delete your personal data. Please note that this right is subject to applicable legal retention obligations; we may be required to retain certain data notwithstanding your erasure request.
• Right to restrict processing — you have the right to request that hg333 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to withdraw consent — where hg333 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

hg333 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable fee may apply. We aim to respond to all requests within 30 days. If we are unable to comply with a request in full, we will explain why and advise you of any options available to you.

The hg333 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If hg333 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered on the Platform, please notify us immediately at [email protected].

The hg333 Platform may from time to time contain references to third-party services, including the websites or apps of payment providers such as bKash and Nagad. hg333 is not responsible for the privacy practices of any third-party service, and this Privacy Policy does not apply to any third-party website or service. We encourage you to review the privacy policy of any third-party service you access through or in connection with the Platform.

hg333 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Policy will always be published on this page, together with an updated "Last Updated" date. Where changes are material, we will endeavour to notify registered users by email or via a prominent notice on the Platform. Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how hg333 handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week, and will handle all data-related enquiries with appropriate care and confidentiality.

Email: [email protected]